I cannot log in

When sign-up will not go through

We ask for an email address and a password, and nothing else — no card details. A verification mail follows. If it has not arrived, check the spam folder, then use resend. That is allowed eight times an hour.

When the password is gone

Use the reset link on the login screen and a mail is sent. The link works once. This is also capped at eight times an hour.

When you keep getting blocked

Many attempts in a short window are held back on purpose — it is what stops someone guessing at other people's accounts. Wait a little and it clears. Browsing without an account is also capped, at five times a day.

Things to check in the browser

Blocking cookies means the session cannot be kept, so you appear logged out immediately. Try a private window or a different browser. Office networks sometimes get in the way too.

Logins inside your own app are separate

The login your customers use lives in your app, not here. It supports up to six roles. If you want Google or GitHub sign-in there, those keys are entered per project by you.

Common questions

The verification mail never arrives. Check spam and promotions. Company mail servers sometimes hold it, so a personal address is worth trying. If it is still missing, write to us.

Can I use another device? Yes. Log in with the same email and your projects are there as you left them.

If I delete my account, do the apps go? There is no self-serve account deletion yet — send a deletion request to the address in the privacy policy. Projects are deleted one at a time: a deleted project disappears from view right away and is destroyed after thirty days. Within that window it can be brought back. Export anything you want to keep first.